Free Delivery on orders over PKR 10,000.

Return Refund Policy

Return & Refund Policy

Faulty, Damaged, or Defective Items: If the item(s) you receive are found to be faulty, damaged, or defective at the time of delivery, we offer a hassle-free exchange process. Please contact our customer support team within 3 days of receiving the item(s) to report the issue. We may require photographic evidence of the damage or defect to facilitate the exchange process.

Non-Conformance with Original Specifications: In the event that the item(s) received do not match the original specifications of the product or are not the same as what you had actually purchased, . You may request an exchange by contacting our customer support
team within 3 days of receiving the item(s). We will work swiftly to ensure you receive the correct product according to your original purchase specifications.

Return Authorization: Prior to returning any item(s) for exchange, please obtain
authorization from our customer support team. Unauthorized returns may not be accepted or processed. Our team will guide you through the necessary steps to facilitate the exchange process efficiently.

Condition of Returned Items: To be eligible for exchange, the item(s) must be unused, in their original packaging, and in the same condition as when you received them. Any signs of use or damage not caused by transportation may affect the eligibility of the item(s) for exchange.

Exchange Process: Once your return is received and inspected, we will notify you of the approval or rejection of your exchange request. If approved, we will promptly initiate the exchange process and dispatch the replacement item(s) to you. If the exact item is not available, we may offer alternatives according to our refund policy.

Shipping Costs: In cases of faulty, damaged, or defective items, or when the item(s) received do not match the original specifications of the product, we will not bear the cost of return shipping and replacement. if the return is due to a change of mind or any other reason not attributable to our fault, the customer is responsible for return shipping costs.

Customer Satisfaction: We are committed to ensuring your satisfaction with our products and services. If you encounter any issues or have any questions regarding our exchange policy, please don’t hesitate to contact our customer support team. We are here to assist you every step of the way.